extranjerosaema.com is a registry of EXTRANJEROS AEMA S.L. CIF: B84923648 ​​C / Rafael de Riego 41 local. 28045 Madrid.

1.- PRICES

–           DEFINITION OF PRICES OF THE WEB PAGE:  THE PRICES APPLICABLE TO THE PRODUCTS ARE THE THOSE THAT APPEAR IN CATALOG AT THE TIME OF THE ORDER. THEY ARE SHOWN WITH VAT.

–           SHIPPING TAXES, FEES AND EXPENSES: SHIPPING  TAXES, FEES AND EXPENSES WILL VARY DEPENDING ON THE AREA WHERE THE PRODUCT IS MADE OR HAS TO BE SHIPPED, SO THE PRICE REFLECTED IN THE PRODUCT CATALOG VERSUS THE GENERAL TOTAL OF THE ORDER MAY HAVE CERTAIN VARIATIONS.

–           OFFERS AND PROMOTIONAL CODES:  OFFERS, PROMOTIONAL CODES AND / OR ANY OTHER PROMOTIONAL METHOD MAY HAVE AN EXPIRY DATE FROM WHICH THEY ARE NOT VALID.

2.- PAYMENTS

–           PAYMENT METHODS : DEBIT OR CREDIT CARD, BANK TRANSFER, PAYPAL AND BITCOIN.

–           DEBIT OR CREDIT CARD:  MAKE THE PAYMENT THROUGH THE PAYPAL MODULE.

–           BANK TRANSFER:  MAKE THE TRANSFER IN THE ACCOUNT NUMBER OF THE BANK INDICATED IN THE CORRESPONDING INFORMATION. IN ADDITION TO THE PAYMENT MADE, IT WILL BE REQUESTED TO SEND VIA EMAIL TO THE ADDRESS INFO@EXTRANJEROSAEMA.COM THE DIGITALIZED TRANSFER THROUGH A SHARED PHOTO WHERE THE DATA OF THIS IS CLEARLY APPRECIATED.

–           PAYPAL:  BY SELECTING THIS TYPE OF PAYMENT, YOU WILL BE DIRECTED TO THE PAYPAL PAYMENT MODULE WHERE YOU WILL BE ABLE TO PAY FROM YOUR PAYPAL PROFILE OR THROUGH A DEBIT OR CREDIT CARD.

–           BITCOIN:  BY SELECTING THIS TYPE OF PAYMENT, A QR CODE WILL BE GENERATED ON THE WEBSITE TO START PAYMENT THROUGH BITCOIN.

3.- STOCK

–           AVAILABILITY OF PRODUCTS:  ALL PRODUCTS WITH STOCK AVAILABLE IN OUR ONLINE STORE WILL BE AVAILABLE FOR SHIPPING, ALWAYS AND WHEN THERE ARE NO COMPUTER OR STORE ERRORS. IN THESE CASES WE WILL CONTACT YOU THROUGH THE INFORMATION PROVIDED IN YOUR PROFILE OR IN YOUR ORDER, TO CONFIRM THE ORDER AND ITS SUBSEQUENT DELIVERY; OR FOR THE REPLACEMENT OF SOME OF THE ITEMS, AND / OR CANCELLATION OF THE ORDER.

4.- CANCELLATION OF ORDERS

–           CANCELLATION OF ORDERS:  TO CANCEL ANY ORDER MADE, YOU MUST CONTACT VIA TELEPHONE WITHIN THE SCHEDULE FROM MONDAY TO FRIDAY FROM 10:00 TO 20:00 HOURS THROUGH THE NUMBER + 34.915.237.763 / 625.066.282, OR BY EMAIL INFO@EXTRANJEROSAEMA.COM DETAILING THE ORDER NUMBER AND THE DESIRE TO CANCEL THE SAME. IT WILL HAVE A 6-HOUR LAPSE FROM THE TIME OF PLACING THE ORDER TO EXECUTE THE CANCELLATION OF THE ORDER. YOU WILL BE CONTACTED THROUGH AN EMAIL CONFIRMING THE CANCELLATION OF THE SAME. IF THE TIME STATED FOR THE CANCELLATION OF THE ORDER IS PASSED, THE RIGHT TO CANCEL THE ORDER CANNOT BE EXECUTED.

5.- RETURNS

–           RETURN DEADLINE:  YOU HAVE A DEADLINE TO MAKE A RETURN OF 72 HOURS, FROM THE DATE OF RECEIPT OF THE ORDER.

–           REPLACEMENT:  IN CASE OF RETURN, YOU MAY DECIDE BETWEEN THE RETURN OF THE VALUE IN Vouchers FOR FUTURE PURCHASES, A REPLACEMENT OF THE SAME PRODUCT OR THE PAYMENT OF THE CORRESPONDING AMOUNT.

–           PRODUCT CONDITIONS:  FOR RETURN IT IS REQUIRED THAT THE PRODUCT MUST BE FOUND IN THE SAME CONDITIONS IN WHICH IT HAS RECEIVED, THAT IT IS ACCOMPANIED BY ITS ORIGINAL PACKAGING AND CONVENIENTLY SEALED.

–           EXCEPTIONS:  RETURNS OF PERISHABLE PRODUCTS ARE NOT ACCEPTED ONCE THEIR ORIGINAL PACKAGING IS BROKEN OR ONCE A PART OF THEIR GOODS IS CONSUMED.

–           RETURN EXPENSES:  THE CUSTOMER RUNS WITH THE SHIPPING COSTS OF THE PRODUCTS IN PERFECT CONDITIONS FOR THE RETURN. IN CASE THE PRODUCT (S) ARE RECEIVED IN BAD CONDITION OR BATTERED, THE TRANSPORT AGENCY MUST BE REGISTERED, AND EXTRANJEROS AEMA WILL TAKE CHARGE OF THE RETURN. IN THIS CASE, THE CUSTOMER WILL DECIDE WHETHER THEIR DESIRE IS THE REPLACEMENT OF THE ARTICLE, THE DELIVERY OF THE VALUE OF THE PRODUCTS OR PRODUCTS IN PURCHASE VOUCHERS OR THE PAYMENT OF THE CORRESPONDING AMOUNT.

–           RETURN PROCEDURES:  SEND AN EMAIL TO THE ADDRESS INFO@EXTRANJEROSAEMA.COM, INDICATING THE NUMBER OF ORDER, PRODUCT (S) TO RETURN, REASON FOR RETURN, TYPE OF PAYMENT AND DETAILS OF ACCOUNT (NO. OF ACCOUNT) CARD, PAYPAL ACCOUNT, BITCOIN PAYMENT DETAILS, ETC.). SEND THE PRODUCT ACCORDING TO THE CONDITIONS EXPRESSED IN THE POINTS PRIOR TO THE FOLLOWING ADDRESS: CALLE RAFAEL DE RIEGO, 41. 28045. MADRID, SPAIN. PHONE +34.915.237.763. WITHIN THE HOURS INCLUDED FROM MONDAY TO FRIDAY FROM 10:00 TO 20:00.

6.- SHIPMENTS

–           SHIPPING COSTS:

o RELATED SHIPPING COSTS WILL BE BORNE BY THE CUSTOMER, REPORTING IT AT ALL TIMES BEFORE PROCESSING THE PURCHASE, THE DETAILS, AMOUNTS OR LICENSES CORRESPONDING TO IT.

o SHIPPING COSTS WILL BE EXEMPT IF YOUR ORDER EXCEEDS € 100.00.

–           ZONING, COUNTRIES AND DELIVERY CONDITIONS:

o THE PRODUCTS PURCHASED WILL BE DELIVERED TO THE PERSON / COMPANY AND TO THE ADDRESS INDICATED ACCORDING TO THE INFORMATION PROVIDED IN THE REGISTRY OR AT THE TIME OF PURCHASE; ALL WITHIN THE PRE-ESTABLISHED DEADLINES FOR EACH DESTINATION.

o PRODUCTS WILL BE SERVED IN THE AREAS AND COUNTRIES IN WHICH THE SYSTEM ALLOWS IT. EXTRANJEROS AEMA IS NOT IN THE OBLIGATION TO SERVE ORDERS OUTSIDE THE AREA. IF YOU WISH TO PURCHASE A PRODUCT FROM A COUNTRY DIFFERENT THAN AVAILABLE, PLEASE CONTACT US THROUGH THE EMAIL INFO@EXTRANJEROSAEMA.COM, AND WE WILL INFORM YOU OF THE PROCEDURE TO FOLLOW.

ORDERS ORDERS WILL NOT BE SERVED IN MAIL BOXES AND THE RIGHT TO RETAIN THE SHIPMENT OF ORDERS WITH WRONG ADDRESSES IS RESERVED. IN ALL CASES OUR SALES DEPARTMENT WILL BE IN CONTACT WITH YOU ACCORDING TO THE DATA PROVIDED FOR ANY INCIDENCE OR DOUBT THAT MAY ARISE IN THE PROCESSING OF YOUR ORDER.

7.- ORDER PROTOCOL

–          NOTIFICATIONS:  ONCE THE ORDER IS PLACED THROUGH OUR WEBSITE, YOU WILL RECEIVE AN EMAIL TO THE ADDRESS YOU HAVE SUPPLIED US, WITH THE COMPLETE INFORMATION OF THE ORDER. ALSO, YOU WILL BE NOTIFYED THE STATE OF THIS BY THIS WAY. THESE PROOFS WILL BE USED FOR FUTURE MANAGEMENT RELATED TO SUCH ORDER AND SO THAT YOU CAN CONSULT THE ORDER STATUS.